Orchard Manufacturing Co. Pty Ltd (Orchard) committed to responsible privacy practices and to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act.
Specific limits of Orchard's site
Whilst Orchard's site offers health, wellness and diet related articles in the "Health Hub", Orchard's site does not offer any diagnostic advice or service. If you need advice, information or treatment you should consult a qualified medical or health care practitioner and not use this site.
The information contained on Orchard's site is made available for informational purposes only, and should not be construed as medical or health advice.
Orchard endeavours to provide a convenient, functional and secure web-site. However, Orchard's website (including the content of Orchard's website) is provided on an "as is" and "as available" basis and Orchard does not warrant the content will be error free or that the site or the server that operates it are free of viruses or other harmful components.
While Orchard takes all reasonable steps to maintain the accuracy and completeness of the information contained on Orchard's site, you acknowledge and agree that, to the maximum extent permitted by law, Orchard makes no representation or warranty to you, nor give any guarantee as to the accuracy, adequacy or completeness of the content or information contained on Orchard's site.
Similarly, to the maximum extent permitted by law, Orchard makes no representation or warranty, nor give any guarantee to you in relation to Orchard's site or the content accessible via Orchard's site, including (without limitation):
- as to the reliability, suitability or availability of Orchard's site or the content accessible on Orchard's site;
- that access to Orchard's site and/or to the content accessible on Orchard's site will be secure, uninterrupted or error-free;
- that errors or defects with Orchard's site or the content accessible via Orchard's site will be able to be corrected;
- that Orchard's site will operate with any other hardware, software, system or data; or
- the accuracy and fairness of the content accessible via Orchard's site.
- If your use of Orchard's site results in the need for servicing or replacing property, material, equipment or data, to the maximum extent permitted by law, Orchard will not be responsible for such costs.
The information on Orchard's site is offered on the terms and understanding that, to the maximum extent permitted by law, neither Orchard nor Orchard's directors and Orchard site's authors are responsible for the results of any actions taken on the basis of the information or for any error or omission in the information.
2.1 You may be asked to provide Personal Information to Orchard before purchasing any products from this Website, before entering any competition on the Website or before registering an account on this Website. If you do not provide that Personal Information to Orchard, Orchard may not be able to sell you products, enter you into that competition or register you with an account.
2.3 You acknowledge that if you do not register as a member of this Website, parts of this Website designed for registered members may not be accessible to you. 2.4 Orchard will take reasonable steps to maintain the security of any Personal Information that you provide. Orchard's site has security measures in place to protect the loss, misuse and alteration of the information under Orchard's control. However, no data transmission over the internet can be completely secure, and Orchard cannot give an absolute assurance that the information you provide to us will be secure at all times.
2.5 Orchard may use techniques designed to identify fraudulent activities on the Website, such as fraudulent credit card use. If any unauthorised use of your credit card occurs as a result of your credit card purchase on the Website, you should notify your credit card provider in accordance with its reporting rules and procedures.
User ID, Password and Security
3.1 You have the opportunity to create an account to access parts of Orchard's site. In order to create an account, you are required to provide us with your name and address, and to select a password.
3.2 You acknowledge and agree that your email address and password combination is used to access the restricted areas of Orchard's site and that you are responsible for the safety and security of your password.
3.3 Without limiting the foregoing, you agree to notify Orchard immediately when you become aware of any unauthorized or attempted unauthorized access to, use or disclosure of your password by any person and you agree to comply with Orchard's directions regarding password security.
3.4 You agree that Orchard is entitled to take reasonable steps to monitor use of your account and that Orchard may suspend your access to your account should Orchard detect any suspicious activity occurring in relation to your account until the suspicious activity is resolved.
Credit card and payment information
Orchard does not collect, store or retain any credit card and other payment information in connection with products purchased from Orchard via this website. All payments for products purchased from Orchard via this website are processed through third party payment gateway providers. Orchard uses its reasonable endeavours to ensure that all purchases made through Orchard's website are made using secure HTTP connections (you can check that the connection is secure when the URL for the "check-out" web-page commences with "https://xn--ivg).
Copyright & Intellectual Property
Orchard's site contains material which is subject to copyright and other intellectual property rights owned by or licensed to Orchard. Except to the extent otherwise permitted by law:
You are allowed to:
• view, copy and print material in electronic or other forms only for your personal use, or non-commercial purposes and only if you retain the copyright notice and other intellectual property notices from the original material;
You are NOT allowed to:
• use material from Orchard's site for non-personal, public or commercial purposes without the consent of Orchard; or
• distribute in any medium any part of Orchard's site or the content on Orchard's site without Orchard's prior written consent; or
• alter or modify any part of Orchard's site or the content made available via Orchard's site; or
• not to use or access Orchard's site (or any part of it) or the content made available via Orchard's site for any commercial use unless you first obtain Orchard's prior written consent (which may be provided in Orchard's absolute discretion, subject to any conditions which Orchard chooses to impose at its absolute discretion); or
• breach copyright or any other intellectual property rights of Orchard or its licensors including by amending or adapting any material on Orchard's site.
Subject to the provision above no part of Orchard's site may be reproduced, stored in a retrieval system, or transmitted in any form or any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of a director of Orchard Manufacturing Co. Pty Ltd (Orchard).
Advertising, links to third party web sites and e-commerce offers
Orchard's site contains hyperlinks and other pointers to internet web sites operated by third parties. These linked web sites are not under the control of Orchard. Orchard is not responsible for the contents of any linked web or any hyperlink contained in a linked web site. Orchard provides these hyperlinks to you as a convenience only. Inclusion of any link is not nor does it imply any endorsement of the linked web site by Orchard. You link to any such web site entirely at your own risk.
Your content and conduct
You are solely responsible for any content that you submit to Orchard and the consequences of submitting such content to Orchard, including via Orchard's site.
When you submit any content to Orchard, you represent and warrant to Orchard on a continuous basis that you own the content and that the content is original to you, and does not infringe the intellectual property rights or moral rights of any third party.
You grant to Orchard a non-exclusive, worldwide, perpetual and irrevocable fully paid up licence of the content you submit to Orchard to enable Orchard to operate the Orchard's website and to otherwise fulfil any obligations which Orchard may owe to you under any contract or agreement.
Without limiting the foregoing, you agree that you will not submit to Orchard any content that is and that you will not use Orchard's site or any content or tools which Orchard makes available to transmit any material that is:
• vulgar or obscene;
• discriminatory, sexist or racist;
• violent or graphic;
• contrary to applicable laws in Australia; or
• libelous, tortious, defamatory or invasive of another person's privacy.
You acknowledge that Orchard may, at its absolute discretion, remove content from Orchard's website which in Orchard's opinion breaches any of the foregoing restrictions.
You also acknowledge and agree that the fact that Orchard may make available your content to other users of Orchard's website does not mean that Orchard endorses such content or the person submitting the content.
Unless you expressly inform Orchard otherwise (including by exercising any opt-out mechanism that Orchard may make available to you), you consent to your receipt from Orchard, or on Orchard's behalf, of electronic messages (including emails) attaching newsletters, brochures and/or updates of future developments relevant to Orchard
Orchard provides Orchard's website in order to provide a useful guide and user experience and any comments on its structure and contents with a view to improving its usefulness would be welcome. Such comments and feedback should be provided to Orchard using the facilities made available via Orchard's website.
When you submit any feedback or comments to Orchard regarding Orchard's website, you acknowledge and agree that Orchard is free to use or adapt any idea or feedback to improve Orchard's website without compensation or remuneration to you.
To the fullest extent permitted by law, in no event shall Orchard, its directors, officers, employees or agents, be liable to you for any direct, indirect, incidental, special or consequential loss or damage arising from any:
errors, mistakes or inaccuracies in the content made available via Orchard's site;
personal injury or property damage (of any nature whatsoever) arising or resulting from your access to and use of Orchard's site and/or its content;
any interruption or cessation of transmission to or from Orchard's site;
any bugs, viruses and/or malicious code which may be transmitted to or through Orchard's site; and/or
any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted or otherwise made available via Orchard's site, except where such liability arises as a direct result of any negligent or willful act or omission of Orchard, its directors, officers or employees.
Without limiting the methods by which a notice or other communication may be given at law, a notice or other communication is properly given or served if it is transmitted by electronic mail or other electronic means to your email address held by Orchard. You agree to promptly notify Orchard of any change in your email address.
Party preparing document not to be disadvantaged
SUPPLEMENT IN RELATION TO THE GENERAL DATA PROTECTION REGULATION
Last updated: July 2018
This supplement applies whenever you visit this website, including any mobile website (together, the "Website") from a location within the European Union or when a resident of the EU provides personal data to Orchard.
For the purposes of the GDPR, Orchard confirms that the data controller of this Website is Orchard Laboratories Pty Ltd, a company registered under the laws of Australia, whose registered office is located at 16-18 Lionel Road, Mount Waverley, Victoria 3149 Australia.
What personal data does Orchard collect about you and from whom?
Use of your personal data
Where the GDPR applies to the personal data Orchard collects, Orchard uses and processes personal data according to the requirements and restrictions of the GDPR. In particular, Orchard will only use and/or disclose your personal data if Orchard has a permitted lawful basis on which to use and/or disclose your personal data.
Generally, Orchard collects your personal data because it is necessary for:
performing Orchard's contract for the provision of products and/or services to you;
the pursuit of Orchard's legitimate interests (as detailed further below); or
complying with Orchard's legal obligations.
Orchard may also rely on your consent to use your personal data, including for marketing purposes (see "Marketing Communications" below).
You may withdraw your consent to these activities at any time. If you withdraw your consent, unless another lawful basis applies, Orchard will cease to process the affected data. Please note that withdrawal of consent may result in Orchard being unable to provide you with certain features of the Website and/or the products that you have ordered and paid for through the Website.
for promoting, marketing and advertising Orchard's products and services;
for statistical and demographic analysis, in order to understand the behaviour, activities, preferences and needs of Orchard's customers;
for improving the Website, to improve existing products and services and to develop new products and services;
to protect Orchard's brand, reputation and goodwill in the marketplace, by taking appropriate legal action against third parties who have infringed Orchard's rights or otherwise are in breach of their legal obligations owed to Orchard;
to effectively and efficiently handle and resolve any legal claims or regulatory enforcement proceedings taken against Orchard;
to generally operate the Website and for internal business operations; and
to monitor and to record telephone calls for training purposes.
Where you have consented to receive marketing communications directly from Orchard, then you agree that Orchard may use your information to contact you by your selected method of communication regarding new products, competitions, events, items or related activities which Orchard anticipates you may find useful, together with communications regarding similar products and services offered by Orchard. Orchard does not sell, trade or rent your personal data to other companies or partners.
You may always revoke that consent at any time by exercising the "unsubscribe" option in any marketing communications which you receive from us.
To whom Orchard discloses your personal data
Generally, Orchard will use its reasonable endeavours to disclose de-identified information to third parties. However, Orchard may disclose personal data it collects to third parties. Such disclosures will occur only on an as-needs basis and only in order to facilitate the fulfilment of one or more of the reasons for which your personal data is being processed.
You agree that if Orchard transfers ownership or management of the Website or of Orchard's business and/or assets to a third party in the event that Orchard sells, trades or licenses any part of its business or assets, then Orchard may also transfer your personal data or other personal data you provided to Orchard as part of those assets. This includes, but is not limited to, all sensitive personal data and any other information about you.
How long does Orchard keep hold of personal data
Orchard keeps your personal data for as long as it is reasonably necessary to meet the relevant purposes for which Orchard collected your personal data, including for the purpose of satisfying any legal, accounting or reporting requirements.
To determine the appropriate length of time for holding your personal data, Orchard takes into account the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use and/or disclosure of your personal data, the purpose(s) for Orchard processes your personal data and whether Orchard can achieve those purposes through other means, together with legal requirements imposed on Orchard.
As a general rule, Orchard generally retains personal data relating to products purchased from the Website for up to seven years following the transaction.
Is personal data transferred outside the European Union?
As Orchard is located in Australia, all personal data collected from you will be collected and held in Australia.
Orchard has implemented appropriate safeguards in connection with the protection of personal data transferred from the European Union into Australia, into Orchard's control. Orchard will use its best endeavours to ensure that any third party recipient located outside the European Union will take steps to safeguard the personal data transferred or disclosed by Orchard to the recipient.
Security of personal data
to the maximum extent permitted by law, Orchard makes no representation or warranty, nor give any guarantee to you that your access to the Website and/or to the content accessible on the Website will be secure, uninterrupted or error free; and
data transmission over the internet can be completely secure and, to the maximum extent permitted by law, Orchard cannot give an absolute assurance or guarantee that the information you provide to Orchard will be secure at all times.
Orchard takes reasonable steps to protect the personal data Orchard holds from misuse and loss, and from unauthorised access, modification or disclosure. To prevent unauthorised access, to maintain accuracy, and to ensure proper use of personal information, Orchard has deployed physical, electronic and managerial processes to safeguard and to secure the personal data collected.
Your rights in respect of your personal data
Under certain circumstances, you have rights under the GDPR and the Privacy Act 1988 (Cth) in relation to the personal data that Orchard holds about you. You can request to:
• access information held about you, subject to Orchard verifying your identity and subject to Orchard's right to charge you a reasonable administrative fee to cover Orchard's costs incurred in relation to any repetitive, manifestly unfounded or excessive requests for access - where Orchard refuses your request to exercise this right, Orchard will give you reasons for its refusal and to outline the process by which you can complain about Orchard's refusal;
• rectify any incorrect or incomplete data that Orchard holds about you, subject to Orchard verifying your identity;
• delete, restrict or remove personal data Orchard holds about you, subject to the relevant provisions in the GDPR;
• transfer any personal data that Orchard holds about you to another party, subject to the relevant provisions in the GDPR; and
• object to any further processing of your personal data, subject to the relevant provisions in the GDPR.
You can make all such requests to: Attention: Orchard Laboratories Customer Service 16-18 Lionel Road, Mount Waverley, Victoria 3149, Australia OR email: email@example.com
Please note that in respect of all these rights, Orchard reserves the right to refuse your request based on the exemptions set out in the GDPR.
Updates to this supplement